Introduction

Caring Hearts Family Medical Center (“we,” “us,” “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and when you communicate with us, including through email, phone, and SMS/text messaging.

By using our website or communicating with us, you consent to the terms in this Privacy Policy.

Collection of Personal Information

We may collect personal information that you voluntarily provide when you:

• Contact us through our website contact forms.

• Sign up for appointments, newsletters, or SMS/text message communications.

• Communicate with us by phone or email.

The types of personal information we collect may include:

• Contact Information: name, email address, phone number (including mobile number).

• Website Usage Data: pages visited, links clicked, IP address, device information.

• SMS Consent Data: phone numbers and opt-in preferences for receiving text messages.

Use of Personal Information

We use personal information for the following purposes:

• To respond to and manage your inquiries and requests.

• To provide you with information, services, or appointments you request.

• To send you newsletters, updates, or communications you have opted in for, including SMS/text messages.

• To improve our website and services.

• To protect against unauthorized use and maintain security.

For SMS communications, we will use your mobile number only for purposes you have consented to receive, such as appointment reminders, notifications, and other informational or promotional messages consistent with your opt-in preferences.

SMS / Text Messaging Privacy & Consent 

a. What We Collect for SMS:
When you opt in to receive SMS/text messages, we collect your mobile phone number and any additional information you provide, such as consent confirmation.

b. How SMS Information Is Used:
We use this information to send you text messages you have agreed to receive. These may include appointment reminders, notifications, promotions, and updates.

c. SMS Consent and Opt-In:
By providing your mobile phone number and opting in, you consent to receive text messages from us. You are not required to consent as a condition of receiving services.

d. Opt-Out Instructions:
You can opt out of receiving SMS/text messages at any time by replying STOP to any text message you receive from us. After opting out, we may send a final confirmation message to confirm that your opt-out request was received.

e. SMS Opt-In Non-Sharing:
We do not share your SMS opt-in information or your mobile number with any third parties for marketing purposes or with affiliates. Your consent and SMS contact data are used only for internal messaging and communication facilitation with our service provider. 

f. Messaging Terms:
Standard message and data rates may apply. Message frequency may vary depending on your preferences and the types of messages you agree to receive.

g. Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

Disclosure of Personal Information

We do not sell your personal information. We may disclose your information:

• To service providers who assist us in providing services, including SMS delivery.

• If required by law or to protect our legal rights.

• As needed to provide you with requested services.
  We will not share your personal data with third parties for their marketing purposes without your consent.

Protection of Personal Information

We maintain reasonable administrative, technical, and physical safeguards to protect your data. However, no method of internet transmission or data storage is completely secure.

Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. When no longer needed, we securely destroy or anonymize your information.

Children’s Policy

Our website and communications are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this policy periodically. We will post updates on our website with the updated effective date.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at CaringHeartsFamilyMedical@gmail.com

Terms of Service for SMS Communications
 

SMS Terms & Conditions
 

1- SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Scheduling
• Updates

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your Appointment reminders, Follow-up messages, Billing inquiries, Scheduling and Updates.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from [Company Name] in the following ways.

• By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary.